Google IT Support Professional, Continuing Education Workforce Certificate
This course introduces students to the fundamentals of IT support that are critical for success in the workplace – like troubleshooting, customer service, networking, operating systems, system administration, and security. Students develop the skills required for an entry-level IT support position.
Program objectives
Upon successful completion of this Continuing Education Workforce Certificate, students will be able to:
1. assemble a computer from scratch and install an operating system;
2. install, configure, and remove software on the Windows and Linux operating systems;
3. backup data and understand best practices for securing a network;
4. utilize operating system knowledge to troubleshoot common issues encountered in an IT support role; and
5. perform the various responsibilities and tasks required for an entry level IT support position.